CPB Specialist Ltd, trading as RVR Rating Partners ("we", "us", "our"), is committed to protecting your personal data. This notice explains what information we collect, why we collect it, how we use it, and the rights you have over it. It applies to visitors to this website and to anyone who contacts us for business rates advice.
Who we are
CPB Specialist Ltd (trading as RVR Rating Partners) is registered in England and Wales under company number 15959280. Our registered office is First Floor, Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW. We are registered with the Information Commissioner's Office (ICO), registration number ZB862440, and we act as the data controller for the personal data described in this notice.
What information we collect
- Enquiry form details: name, company name, phone number, email address, property postcode, and any message you provide.
- Review form details: your star rating, review text, and any name or contact details you choose to include.
- Correspondence: anything you send us by phone, email or post when you contact us about your business rates.
- Technical data: basic, non-identifying information such as browser type and general usage patterns, collected where non-essential cookies (see our Cookie Notice) have been accepted.
How we use your information
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and providing a quote or callback | Legitimate interests / steps prior to entering a contract |
| Delivering our business rates consultancy services once instructed | Performance of a contract |
| Publishing reviews you submit (with your consent to the content shown) | Consent |
| Meeting our legal, accounting and regulatory obligations | Legal obligation |
| Improving this website and understanding how it is used | Consent (non-essential cookies) / legitimate interests |
Who we share it with
We do not sell your personal data. We may share limited information with:
- The Valuation Office Agency (VOA) and the Valuation Tribunal, where necessary to pursue a challenge or appeal on your behalf and with your instruction.
- IT, hosting and communication providers who process data on our behalf, under contract, solely to help us run this website and our business.
- Professional advisers (e.g. accountants, insurers) where reasonably necessary.
- Regulators or authorities where we are required to do so by law.
How long we keep it
We keep enquiry and client data for as long as needed to provide our services and to meet our legal and accounting obligations, and no longer than 7 years after our relationship with you ends, unless a longer period is required by law or an ongoing case. Enquiries that do not proceed to instruction are generally deleted within 24 months.
Your rights
Under UK data protection law, you have the right to:
- Ask us for a copy of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data, in certain circumstances.
- Ask us to restrict or object to certain processing.
- Ask for your data to be provided to you or another organisation in a portable format.
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us using the details below. You also have the right to complain to the ICO at ico.org.uk (opens in a new tab), though we would welcome the chance to resolve any concern directly first — see our Complaints Procedure.
Security
We use appropriate technical and organisational measures to protect the personal data we hold, and we review these periodically. No online transmission is entirely secure, but we take reasonable steps to safeguard your information against loss, misuse or unauthorised access.
Contact us
CPB Specialist Ltd, trading as RVR Rating Partners
First Floor, Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW
Phone: 0161 470 4738
Email: info@rvrratingpartners.co.uk
We may update this notice from time to time; the "last updated" date above shows when it last changed.